Learncrew Talent Pvt Ltd (“Learncrew”, “we”, “us”) runs learncrew.org (coaching and free tools), elearning.learncrew.org (courses) and publications.learncrew.org (books and mock tests). This policy explains what personal data we collect, why, who we share it with, how long we keep it, and your rights under the Digital Personal Data Protection Act, 2023 (“DPDP Act”). For this data, Learncrew is the “Data Fiduciary”.
1. Data we collect
- Details you give us: name, phone number, email, city, exam interest (PGCET / MAT) and your message, when you fill a demo, contact or enquiry form, or a Free Tools lead form.
- Order details: name, email, phone and billing details when you buy a course, book or mock test. Payments are handled by Razorpay; we never see or store your card, UPI or bank details.
- Usage data: pages visited, device and browser type, approximate location and referral source, collected through Google Analytics 4 and Google Tag Manager.
- Messages: if you contact us on WhatsApp, phone or email, we keep that conversation to help you.
We do not knowingly collect data of anyone under 18 without a parent or guardian’s consent. If you are under 18, please ask a parent or guardian to submit the form.
2. Why we use it
- To respond to your enquiry, book your free demo and call or message you about it.
- To enrol you, deliver classes, study material and mock tests, and support you after purchase.
- To process payments, issue invoices and meet tax and accounting obligations.
- To improve our website and tools, and to send updates and offers about Learncrew only if you agreed. You can say stop at any time.
Our basis is your consent (given by ticking the box on our forms) and, for orders and legal records, performance of the service you asked for and legal obligation.
3. Who we share it with
We do not sell your data. We share it only with service providers who help us run Learncrew: Razorpay (payments); Google (Analytics, Tag Manager, Sheets and Apps Script used for lead handling, YouTube embeds, Google Reviews); our email and messaging providers; Hostinger (website hosting); and Railway (publications store hosting). We also share data with authorities if the law requires it. Some providers store data outside India.
4. Cookies and tracking
We use cookies and similar technologies for essential site function and analytics. Marketing pixels (such as Meta Pixel) and session-recording tools are switched on only after you accept them in the cookie banner. You can change your choice at any time from your browser settings or by writing to us.
5. How long we keep it
- Enquiry and lead data: 24 months from your last interaction, then deleted or anonymised.
- Order and payment records: 8 years, as required by tax and company law.
- Analytics data: up to 14 months.
6. Your rights
You can at any time ask what data we hold about you, ask us to correct or update it, ask us to erase it (except records we must legally keep), withdraw your consent (this does not affect what we did before you withdrew), and nominate someone to exercise these rights for you. Email support@learncrew.org from the address or number you used with us, or use our data request form. We acknowledge within 3 working days and complete within 30 days.
7. Security
We use HTTPS, access controls and limited-access spreadsheets and dashboards. No system is perfectly secure; if a breach affecting you occurs, we will inform you and the Data Protection Board of India as the law requires.
8. Grievance Officer
Lakshmanan, Grievance Officer
Learncrew Talent Pvt Ltd
Registered office: No. 57, Nandanam Layout, Nisarga Colony, 13th C Cross, 9th Cross, 10th Main Rd, Horamavu, Bengaluru 560043
Email: support@learncrew.org · Phone: +91 73531 42800
We reply within 7 days. If you are not satisfied, you may complain to the Data Protection Board of India.
9. Changes
When we change this policy we update the date and version here. Version 2.0.